PSA tools are vital to any IT Service Provider who wants to add value to his managed services business or take their managed services business to the next level. StoreGrid has partnered with Autotask and Connectwise, some of the most popular PSA (Professional Services Automation) platforms to seamlessly integrate and simplify the workflow of our channel partners. The same integration will soon be available in Vembu’s SaaS offering, StoreGrid Cloud.
The Autotask and Connectwise integration will capture StoreGrid’s monitoring alerts and convert them into service tickets which will then be handled by Autotask’s work engine.Some of the benefits StoreGrid Cloud users can look forward to enjoy are:
- Get more visibility on managed IT environments
- Get backup notifications converted into service tickets
- Track backup failures easily via service tickets
- Proactively manage and utilize resources in a better way
We are working to integrate more tools and features to ease administration for the provider. Try out the new Autotask and Connectwise integration and do let us know your feedback and what other features you would like to see in StoreGrid Cloud.